Delivery FAQ

How do I know when to expect my delivery?

After completing your order, a Mobile Wellness Coordinator will call you to schedule a delivery date & time window.

Can I call in a delivery order?

Absolutely! Simply call (512) 351-4600 to place an order and schedule delivery.

How do I pay for delivery?

We only accept cash or CanPay for delivery orders.

Can I modify my delivery order after its placed?

No, you will need to cancel your order and create a new one.

How do I reschedule my delivery?

Life happens. Call our Customer Care team at (512) 351-4600 to reschedule your delivery

What COVID-19 precautions are you taking on delivery orders?

Safety is our top priority. Our mobile wellness coordinators are required to wear PPE while on duty and to keep interactions with customers to a minimum.

Can I change my delivery address after an order is placed?

Yes, we have some flexibility to change the delivery address. Call our Customer Care team at (512) 351-4600 to discuss options.

What happens if I am unavailable to accept my delivery order?

If for any reason you are not available to receive your order and our team is unable to reach you, the order will be canceled. Please note that excessive delivery cancellations can impact the availability of delivery for future orders.

What happens if an item I ordered becomes unavailable?

We do our best to avoid situations like this, but should it occur, a member of our delivery team will contact you and attempt to substitute the item on the order.

Are there any fees or restrictions on delivery orders?

There is a $25 fee for delivery for orders under $200 (after discounts). Orders of $200 or more qualify for free delivery.

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