Loyalty Terms & Conditions

GOODBLEND LOYALTY REWARDS PROGRAM TERMS AND CONDITIONS

These Goodblend Loyalty Rewards Program Terms and Conditions (these “Program Terms and Conditions”) apply to your access and participation in the Goodblend Loyalty Rewards Program (the “Program”). For purposes of these Program Terms and Conditions, the terms “Goodblend,” “we,” “us,” and “our” refer to Surterra Texas, LLC, a Texas limited liability company, and its direct or indirect affiliated companies, subsidiaries, parent company, and other related companies. The terms “you” and “your” refer to you, as a user or member of the Program. These Program Terms and Conditions complement and incorporate by reference the Goodblend Terms of Service (as may be amended from time to time and which are currently located at https://tx.goodblend.com/terms-of-service/) (the “Terms of Service”) and Privacy Policy (as may be updated from time to time and which are currently located at https://tx.goodblend.com/privacy-policy/) (the “Privacy Policy”). In the event of any conflict between the Terms of Service, the Privacy Policy, and these Program Terms and Conditions, the Terms of Service or Privacy Policy, as applicable, will control over these Program Terms and Conditions.

PLEASE READ THESE PROGRAM TERMS AND CONDITIONS CAREFULLY. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE PRGORAM TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE BELOW. THESE PROGRAM TERMS AND CONDITIONS AFFECT YOUR LEGAL RIGHTS AND INCLUDE A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND PREVENT YOU FROM BRINGING, JOINING, OR PARTICIPATING IN CLASS OR CONSOLIDATED PROCEEDINGS FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE PROGRAM TERMS AND CONDITIONS AND YOUR PARTICIPATION IN THE PROGRAM.

1. ELIGIBILITY
2. Membership in the Program is limited to current residents of Texas who are over the age of 18. The Program is for personal use by you as an individual only. Commercial use is prohibited. Membership in the Program is limited to one membership per person. Membership is not transferrable. Any actual or attempted transfer, sale, or exchange of any benefits of the Program (including reward points or referral discounts) is prohibited. Any violation of the foregoing may result in immediate cancellation of your account, including any benefits (such as reward points and referral discounts) in Goodblend’s sole discretion. You are not required to pay any fee to be a member of the Program.
3. REWARD POINTS
4. EARNING REWARD POINTS
5. Subject to these Program Terms and Conditions, as a member of the Program, you will earn one (1) reward point per dollar spent on qualifying goods purchased from Goodblend’s online store. Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points. Rewards points may not be immediately available and may take a few days to be added to your account. To the extent that Goodblend issues you a refund for qualifying products that you purchased (to the extent refunds are available and legally permitted), any reward points you received for the original purchase of such refunded products shall be deducted and removed from your point total (and if any loyalty discount promotion was issued as a result, such loyalty discount promotion may also be removed). Reward points will only begin to accrue once you have become a member in the Program and will not be retroactive. From time to time, in Goodblend’s sole discretion, Goodblend may run other promotions that allow you to earn additional rewards points under the Program, which other promotions may be run with or without notification to you. Goodblend reserves the right to identify certain goods or products that will not be considered qualifying goods and therefore will not award reward points when purchased.
6. REDEMPTION OF REWARD POINTS
7. For each five hundred (500) reward points that are active in your membership wallet, you will be entitled to receive one (1) loyalty discount while such points remain active, which you can apply to receive 10% off your next purchase of qualifying goods or products. The loyalty discount promotion will be automatically generated and will appear as a loyalty discount promotion in your membership wallet. Reward points (and loyalty discounts) are subject to expiration as set forth below. In order to utilize such loyalty discount, you will be required to redeem the loyalty discount promotion in your membership wallet, which will provide a promotional discount code that you will be required to input into your order at checkout. The loyalty discounts cannot be applied towards taxes or fees (such as shipping or handling) or previous purchases. Goodblend reserves the right to identify certain goods or products that are ineligible to receive a loyalty discount.
8. Your reward points (and loyalty discounts) are registered to your personal account and may not be sold, transferred, assigned to, or otherwise shared with, family, friends, or others. Redemption of your loyalty discounts may be combined with other coupons, credits, offers, or discounts that are specified by Goodblend as stackable. You are not permitted to use more than one (1) loyalty discount per order. Reward points (and any related loyalty discounts) accrued in connection with the Program are promotional, have no cash value and cannot be redeemed for cash.
9. EXPIRATION OF REWARD POINTS
10. Reward points will expire three (3) months after the date such points were acquired if you do not shop. Loyalty discount promotions generated from such reward points will expire if the requisite underlying points for such discount promotions expire.
11. For example, if you acquired 250 reward points on January 1st, 250 points on February 1st, and 250 reward points on March 1st, then your membership wallet would contain 750 reward points (which would include one (1) loyalty discount promotion). On April 1st, if you did not previously use your loyalty discount promotion, then the 250 reward points generated on January 1st would lapse (meaning you still have 500 reward points and therefore still have one (1) loyalty discount promotion). On May 1st, if you did not previously use your loyalty discount promotion, then the 250 reward points generated on February 1st would lapse (meaning you still have 250 reward points but no loyalty discount promotion).
12. Notwithstanding the foregoing, if your membership in the Program is terminated for any reason, your reward points (and any loyalty discounts) will immediately expire.
13. REFERRAL DISCOUNTS
14. EARNING REFERRAL DISCOUNTS
15. Subject to these Program Terms and Conditions, as a member of the Program, you will earn one (1) referral discount if (a) you refer a new patient to Goodblend that has not previously made a purchase from Goodblend and (b) such new patient makes a purchase from Goodblend’s online store and such new patient lists you as the source of referral. Referral discounts may not be immediately available and may take a few days to be added to your account. Referral discounts will only begin to accrue once you have become a member in the Program and will not be retroactive. You will not be eligible to receive more than 7 referral discounts under the Program.
16. REDEMPTION OF REFERRAL DISCOUNTS
17. For each referral discount that is active in your membership wallet, you will be entitled to apply such discount to receive $10 off your next purchase of qualifying goods or products. The referral discount will be generated and appear as a referral discount promotion in your membership wallet. Referral discounts are subject to expiration as set forth below. In order to utilize a referral discount, you will be required to redeem the promotion in your membership wallet, which will provide a promotional discount code that you will be required to input into your order at checkout. The referral discount cannot be applied towards taxes or fees (such as shipping or handling) or previous purchases. Goodblend reserves the right to identify certain goods or products that are ineligible to receive a referral discount.
18. Your referral discounts are registered to your personal account and may not be sold, transferred, assigned to, or otherwise shared with, family, friends, or others. Redemption of your referral discounts may be combined with other coupons, credits, offers, or discounts that are specified by Goodblend as stackable. You are not permitted to use more than one (1) referral discount per order. Under no circumstances will you be eligible to receive more than 7 referral discounts under the Program. Referral discounts accrued in connection with the Program are promotional, have no cash value and cannot be redeemed for cash.
19. EXPIRATION OF REFERRAL DISCOUNTS
20. A referral discount will expire one (1) year after the date such referral discount was acquired.
21. Notwithstanding the foregoing, if your membership in the Program is terminated for any reason, your referral discounts will immediately expire.
22. USE OF MEMBER ACCOUNT
23. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for any and all activities that occur under your account. Member of the Program should immediately inform Goodblend of any unauthorized use of their password or account or any other breach of security.
24. PRIVACY AND CONSENT TO MARKETING
25. All information you provide as a member of the Program (and any information that may be collected by Goodblend in connection with your participation in the Program) will be maintained, managed, and used by Goodblend as set forth in the Privacy Policy. By participating in the Program, you consent to receive marketing, promotional, informational, and other messages as set forth in the Terms of Service.

1. TERMINATION; CHANGES TO THE PROGRAM; AND FINALITY OF DECISIONS
2. You may cancel your Program membership at any time by opting out of the Program in your wallet or emailing customer care at supportTX@goodblend.com.
3. Goodblend may cancel your Program membership at any time for any reason in Goodblend’s sole discretion, including, but not limited to, if Goodblend determines that you (a) are ineligible, (b) have not used your account for an extended period of time, (c) violated any term or condition of the Program, these Program Terms and Conditions (including the Privacy Policy or Terms of Service that are incorporated herein), or any applicable law or regulation, or (d) engaged in any deception, forgery, fraud or committed any other abuse of the Program.  Goodblend may revoke some or all of your benefits (including any reward points and referral discounts) if Goodblend determines that you received such benefits due to an error, through fraud or deception, or in any manner not authorized.
4. If you cancel (or Goodblend cancels) your Program membership, you will lose all accumulated benefits (including reward points and referral discounts). If your Program membership is restarted after cancellation, your previously-earned benefits (including reward points and referral discounts) will not continue to your new membership.
5. In all matters relating to the administration and management of the Program, the decisions of Goodblend will be final.  Goodblend reserves the right to change or cancel any aspect of the Program, at any time. You agree that Goodblend may modify these Program Terms and Conditions (including the Program itself) at any time by adding new terms or by deleting or amending existing terms. Such modifications will be effective as of the date that the updated Program Terms and Conditions are posted to Goodblend’s website (the “Effective Date”). Your continued participation in the Program after the Effective Date constitutes your acknowledgment of such modifications and your agreement to abide, and be bound, by the Program Terms and Conditions as modified. If you do not accept such modification(s), then you must stop participating in the Program. The Program Terms and Conditions (and the Program) may not be modified or amended by you except in a written document issued in accordance with law that is signed by an authorized officer of Goodblend.
6. DISCLAIMERS
7. THE PROGRAM IS PROVIDED “AS-IS” AND “AS AVAILABLE” AND GOODBLEND EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTIES OF ANY KIND RELATING TO THE PROGRAM, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.
8. LIMITATION ON LIABILITY
9. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GOODBLEND BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE PROGRAM, EVEN IF GOODBLEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND PARTICIPATION IN, THE PROGRAM IS AT YOUR OWN DISCRETION AND RISK. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, GOODBLEND’S LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES ARISING FROM OR RELATED TO THE PROGRAM (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY U.S. DOLLARS ($50) AND (B) THE AMOUNTS YOU’VE PAID GOODBLEND IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY (IF ANY). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
10. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
11. ARBITRATION AGREEMENT; JURY TRIAL; CLASS ACTION WAIVER; AND FORUM SELECTION
12. Except for disputes brought in small claims court, all disputes between you and Goodblend arising out of, relating to, or in connection with the Program or these Program Terms and Conditions shall be exclusively settled through binding arbitration pursuant to the then-current rules of the American Arbitration Association (“AAA”) for consumer arbitration. There is no judge or jury in arbitration. Arbitration procedures are simpler and more limited than rules applicable in court and review by a court is limited. YOU AND GOODBLEND AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Notwithstanding any provision in this Agreement to the contrary, if the class-action waiver in the prior sentence is deemed invalid or unenforceable, however, neither you nor we are entitled to arbitration. This arbitration agreement is subject to the Federal Arbitration Act. The arbitrator’s award may be entered in any court of competent jurisdiction. Information on AAA and how to start arbitration can be found at www.adr.org or by calling 800-778-7879. If this arbitration provision is found unenforceable or to not apply for a given dispute, then the proceeding must be brought exclusively in a court of competent jurisdiction in Travis County, Texas. You hereby accept the exclusive jurisdiction of such court for this purpose. This Agreement is governed by the laws of the State of Texas without regard to conflict of law provisions. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
13. We are always interested in resolving disputes amicably and efficiently, and most concerns can be resolved quickly and to your satisfaction by emailing customer support at supportTX@goodblend.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to us should be sent to the address identified in Section 11 (Questions) below.
14. You agree that, if Goodblend makes any future change to this arbitration agreement while you are a member of the Program, you may reject any such change by sending us written notice within thirty (30) calendar days to the address or email provided in Section 11 (Questions) below. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration agreement as of the date you first accepted this agreement (or accepted any subsequent changes to this agreement). We agree that if Goodblend makes any future change to this dispute resolution provision, it will not apply to any individual claim(s) that you had already provided notice of to Goodblend.
15. MISCELLANEOUS
16. Goodblend is not responsible for communication problems of any kind relating to the Program.  Under no circumstances will Goodblend be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control.  If any provision contained in these Program Terms and Conditions is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from the remaining provisions set forth in these Program Terms and Conditions and will not affect the validity or enforceability of any remaining provisions.  The failure of Goodblend to enforce any right or provision of these terms will not prevent Goodblend from enforcing such right or provision in the future. Goodblend may assign its rights and obligations under these terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law. You are not entitled to assign any of your rights or obligations under these terms.
17. QUESTIONS
18. If you have any questions regarding the Program or these Program Terms and Conditions, please contact our team at:
19. Surterra Texas, LLC
    55 Ivan Allen Blvd, Suite 900
    Atlanta, GA 30308
    supportTX@goodblend.com

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