Why is there no Shop button in the goodblend app on my Android phone?
Android phones cannot shop from a cannabis app because of Android policy.
What is the difference between loyalty points and discounts?
| Loyalty Points |
Loyalty Discounts |
| Earn 1 point for every $1 spent after discounts are applied. |
A 10% discount becomes available in your wallet when you reach 500 points. |
| Points expire on a rolling six-month basis if you do not shop. |
It expires if your balance falls below 500 because six-month-old points expire.
|
| Your point total appears in your wallet. |
It appears as a coupon in your wallet. |
How do I earn goodblend loyalty points?
You earn 1 point for every $1 spent on qualifying products after discounts are applied. When you reach 500 points, your discount will appear in your wallet.
Do loyalty points expire?
Yes. Points expire on a rolling six-month basis if you do not shop. Any point that is not redeemed will be removed from your wallet after six months.
Does my loyalty discount expire?
Yes. Your discount expires if your balance falls below 500 points because six-month-old points expire.
Can I stack a loyalty discount with another promotion?
You can stack a loyalty discount with daily promotions that goodblend identifies as stackable.
Can I stack discounts from multiple 500-point thresholds?
No. You can use only one loyalty discount per order. After you use it, another discount will appear if your balance remains above the point threshold.
Do I earn loyalty points for past goodblend purchases?
No. You begin earning points on purchases made after you opt in to the loyalty program.
How do I check my loyalty points balance?
Sign in to your account on the goodblend website. You can view your points under Rewards in your account and at checkout.
How long does it take for loyalty points to appear in my wallet?
Points can take up to 48 hours to appear in your wallet.
When are my loyalty points ready to redeem?
Check your account to see your point total. When your balance reaches 500 points, you can redeem a discount.
How do I redeem my loyalty discount online?
If you are signed in to your account, the option to apply your discount appears at checkout.
Can I redeem my loyalty discount by phone?
Yes. While placing your order with Customer Care, read the code in your wallet and select Redeem.
Can I use the discount on the purchase that brings me to 500 points?
No. After you reach 500 points, you can use the discount on your next purchase or on another purchase within six months of the first points included in the discount total. Points can take up to 48 hours to appear in your wallet.
What should I do if my loyalty points are not showing in my wallet?
Loyalty points can take up to 48 hours to appear. If your points are still missing after 48 hours, call the Customer Care Center at (512) 351-1600.
Can I opt out of marketing communications and stay in the loyalty program?
Yes. You must opt in during signup so goodblend can send your wallet link, but you may opt out after signup. If you opt out, you will not receive promotions, new-product information, or loyalty updates.
Can I join the goodblend loyalty program without a smartphone?
Yes. You can sign up on a desktop computer or iPad.
